Have any questions about what we do and how we do it? We’ve put together an FAQ section below for more information about our services. If your question is not listed, then feel free to contact us so we can help.
We aim to respond to all messages within 24 hours, however it is often much sooner – less than an hour.
No, you don’t have to. We will register the domain(s) of your choice through a reliable third party registrar.
Of course, we will advise you about transferring your domain over to Black Owl and help with this process.
Yes! We use the industry standard control panel, cPanel, on our servers which will enable you to easily do this.
If you wish. We will talk you through the options when you get in contact
Yes, our files are backed up daily online. We also update our security systems regularly to ensure protection from malicious attacks.
Yes, please contact us
for more information, providing your registered charity number/academic email and details about the project.
BACS and PayPal. When you receive an invoice via your email, further payment information will be included in the footer. There will also be a button on the invoice webpage which will enable you to pay online through PayPal
using a payment method of your choice (including debit/credit cards).