There is now an incredible amount of digital devices in standard homes, all over the UK. Black Owl understand the complexities with some of these devices, and particularly computers, laptops and tablets. They are great when they work – but when they don’t, things get tricky!

Black Owl offers a range of services both in your home, and a complete collection and returns service. We are usually available ‘on demand’ for call outs, call out charges may apply.

If you are interested in any of our services, please contact us, and we will be happy to arrange this. For information about our pricing, please click here.

Setting up your new technology

I’ve got the kit…but what now?

Black Owl specialises in working with you to get your new kit set up and working the way you want it. We’ll take time to talk through how you want things to work and make recommendations based on our experience of things to consider or change. Once you’re happy with the setup, we can talk you through any specifics that you aren’t sure: for example how to print. To give you a flavour of what we can do:

  • Setting up Windows / Apple macOS
  • Transferring data from your old computer/laptop to the new one
  • Prepare and check new mobile and tablet devices including iPads, iPhones, Android Phones, tablets and eReaders.
  • Configuring ‘smart home’ equipment such as thermostats and security cameras
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Home Networking and Wi-Fi

Want to know more about the mystical black box in the corner?

Black Owl understands the importance of making sure your home Internet and local network are secure, well maintained and set up correctly for you. We have experience with small home networks through to much more extensive business networks, so we are confident we can help.

From reducing Wi-Fi dark spots to implementing a new router in your home, we’ve been there ourselves. Black Owl can help to optimise your network and get the best out of your connection.

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Computer Support

Got yourself in a pickle with a PowerPoint, or bewildered by broadband?

Black Owl offers a range of support with your existing computer equipment too. We can support you either at your home or connect to your computer remotely (email account required). We will listen to what the issue is that you are having, devise a plan, and explain in language that you understand what we need to do. It’s vital to us to keep you informed at every step and make sure that resolutions are found to problems promptly and effectively.

“I have been very impressed by the knowledge, professionalism, speed of turn around and the courteous service which I have received from Black Owl.”

Mr Chettle
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‘Servicing’ your Computer

Let Black Owl check out your PC and make sure everything is running smoothly.

All drivers know that servicing your car regularly at a garage keeps your car safe, and ticking over ready for when you need it most. Black Owl offer the same service, but for computers and laptops. Our servicing procedure includes:

  • System scan; to optimise your computer
    Virus/Malware scans; for any viruses or malware lurking in the depths and ensuring you have the tools to reduce risk
  • Software tidy up; removing unnecessary ‘bloatware’
  • Storage review; making space for the content that counts
  • Hardware checks; ensuring that physical hardware is performing normally
  • System updates; achieving all the latest security and performance patches

Computing for Families

We know how important safeguarding your family, and their data is.

With so much school, college and University work based on computers, it is almost impossible for any student to succeed without the right computing kit at home. The right computing equipment can help to enrich your child’s education and enable them to complete their homework projects with minimal frustration, at least with the device! Buying a new device is not the only answer, we also specialise in servicing and enhancing existing machines to get the most out of them.

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Laptop and Computer Upgrades and Replacements

How much memory do I need though? Black Owl knows!

Black Owl offers a range of services both in your home, and a complete collection and returns service. This service is available across Leicestershire, and often more extensive on request. If you’re laptop or computer is past it’s best Black Owl can also help source and supply you a new one. We take the time to learn about your computing needs and make suitable suggestions.

We have provided Solid State Drives to clients who have noticed immensely improved boot and loading times with their computer. Clients have pleasantly surprised by the performance boost that they bring! Black Owl has also provided other internal upgrades to systems such as Apple Mac Minis, significantly improving the reliability and uptime of the machine.

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